Pizza Hut UK | Franchise | Our Partnership Pacts

As part of Yum! Restaurants International in the UK we have access to an almost unparalleled wealth of franchising experience and expertise. This global success means we have an extensive and tested formula for setting up franchisees to operate successfully within our network. It’s all based on our Partnership Pact – this establishes a working trust based around mutual respect and a consideration of each other’s needs and wishes.

These are our commitments to how we will work together.


The Franchisor will	The Franchisee will


Trust the Franchisee is deeply committed to the success of the brand	Trust that the Franchisor has the Franchisee’s interest at heart



Get the Franchisee’s input and involvement before decisions are made	Provide involvement of best franchise operators with a system perspective



Be mindful of Franchisee economics in all we recommend	Recognise that short-term profits are not the only factor in our decisions



Establish clear, customer based system performance standards	Respond to Customer data



Provide opportunities first and foremost to our current partners	Reinvest in the business



Move promptly to resolve key issues	Raise the issues in a constructive fashion



Be selective about who joins and stays in the family	Welcome, listen to, and embrace new partners



Build a One System mentality at our Restaurant Support Centres	Build a One System mentality



Drive our leadership principles system wide	Actively drive leadership principles in your organisations



Measure, expect and celebrate progress	Measure, expect and celebrate progress